Privacy Policy

As teachers ourselves, we understand that the privacy of your data—and especially your students' data—is paramount. We built Feedback Flows to save you time, not to harvest your information.

This policy outlines exactly what we collect, why we need it, and how we keep it under lock and key.

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Our Core Promise to You

What We Collect (and What We Don't)

We strictly limit data collection to what is absolutely necessary for the tools to function:

• Teacher Account Info: We need your email to manage your account and credits. You can optionally add your name and school for your own profile.
• Student Data (Minimal): We only store:
  • The student name you input (so you know whose work is whose).
  • The specific work you upload for marking.
  We do not collect DOBs, addresses, demographics, or any other sensitive student PII.

Where Your Data Lives & How It's Secured

We take security seriously, using industry-standard infrastructure to keep your data safe.

• Hosted on AWS: All data is strictly stored on Amazon Web Services (AWS) servers located in London (eu-west-2 region).
• Encrypted & GDPR Compliant: Your data is encrypted both in transit and at rest. Our infrastructure is designed to fully abide by UK GDPR regulations.

The Essential Third Parties

To make Feedback Flows work, we have to share specific data snippets with exactly two secure partners:

• OpenAI: When you run a tool (like marking an essay), the text is sent securely to OpenAI's API for processing.
  Crucially, OpenAI does not use data sent via their API to train their models.
• Stripe: When you buy credits, Stripe handles the entire transaction. We never see or store your credit card details.

Your Rights

It's your data. You can download a full copy of everything you've uploaded, or permanently delete your entire account (and all associated data) at any time via your Profile page.

Questions?

If anything here isn't clear, please just ask. You can reach us directly via our Contact Page.